How Do I Get Prescriptions Refilled?
You can make refill requests through the patient portal (preferred) or have the pharmacy fax a request to 877.413.3872. Please allow at least 48-72 business hours for us to process prescription refills. Requests received on Friday may not be filled until Monday.
Some refill requests may require an office visit. This decision is based on the discretion of our IMNY Providers. Long-term prescriptions require follow-up visits every 3-12 months, depending on the condition. If you run out of your medication, it is most likely because you are due for a follow-up visit. Please inform us during your office visit if you need any refills.
Requests for new prescriptions require an office visit for proper evaluation. Refills for all controlled substances require an office visit.
If you have run out of a necessary medication but are unable to come to the office, we will prescribe a courtesy supply to last until your follow-up visit. Please note that we will not be able to refill 90-day prescriptions obtained from mail-order prescription services.
Please provide the following information when requesting a refill via the patient portal. Failure to do so may delay fulfillment.
Name and dose of medication
Current directions, which should coincide with your medical record
Name, address and zip code, and phone number of desired Pharmacy